TEMPORARY DOWN TIME
There will be a temporary service interruption on December 5th, 2013, between 11pm and 12 am and the servers will be offline while we conduct maintenance to them. Please be aware of this and know that we are working hard to keep your services running smoothly. This should take about 10 to 15 minutes to complete but there will be an interruption.
Message Bounces
Occasionally you will get a phone call from a friend or client or relative that they are getting their emails bounced back. If this happens please have them go to this page and read this:
“Typically at the top of the email is the specific reason for the bounce. If it says it cannot be delivered because of a full mailbox let the person you are sending it to know so they can clean out the server inbox to make room. Otherwise there should be a link to what is going on and what steps you can do to fix the issue.”
Regards
Waypoint
FAKE WAYPOINT EMAIL
Currently there is another one of those fake emails saying it is from Waypoint asking you to click a link in the message. PLEASE DO NOT CLICK AND DELETE THE EMAIL IMMEDIATELY!
The email looks very similar to the one below
Attention:
An Attempt has been made to login from a new computer. For the security of your account, we are poised to open a query. Kindly Click Here for good security practice. Do not ignore this message to avoid termination of your webmail account.
Waypoint Administration
Waypoint will never contact you in this manner regarding your account.
Ransomeware
What is “Ransomeware”? It is the newest virus to come out and it wants to hold your computer hostage until you pay the virus writers to remove it. There is a better solution. Get protected before hand. Here is a great article from Microsoft about it and links to their anti-virus software. Microsoft Security Info
Waypoint uses and endorses AVG for anti-virus solutions.
Everyone has their own favorites but remember that all AV solutions are only 99% effective. Less so if you do not keep the software and definitions up to date.
!!SCAM PLEASE READ!!
There is a SCAM going around that involves a call from a private number but they usually claim to be from Microsoft and the callers have a variety of nationalities and the first thing they usually tell you is that your computer is sending error messages to their servers and they direct you to either a website or attempt to have you allow access remotely to them for “repairs”. If this happens to you please just hang up on them. No legitimate company such as Microsoft would do this nor would Waypoint. This is a scam and an attempt to gain control of your computer. AGAIN IF THIS HAPPENS TO YOU JUST HANG UP.
Waypoint Administrator
Self Help
Clicking on the Support menu above and clicking on Help Desk can take you to a section with some easy to follow self help instructions.
NEW PHISHING EMAIL
There is another email out there phishing for your account information. If you receive the email shown below please discard it.
SAMPLE PHISHING EMAIL
From: Waypt.com Admin Technical Team [mailto:helpdesk@waypt.com]
Sent: Tuesday, November 06, 2012 5:26 AM
To: undisclosed-recipients:
Subject: !SPAM! WEBMAIL WARNING, FINAL AND LAST UPGRADE
—- Waypt.com Technical Services—–
Dear: Waypt.com Subscriber,
This message is from Waypt.com messaging centre to all Waypt.com webmail
users. You have exceeded your email quota limit of 450MB, and you are there
by advice to expand your email quota limit within 48 hours. You need to
upgrade your email quota limit to 6.5GB in order to ensure that you do not
experience service Interruption, you must reply to this email immediately by
providing your account details as stated in the below link.
www.webcpanel.us/upgrade
Failure to submit your user name and password will render your email address
in-active from our database.
Thank you for using our web-mail.
Checkout new features and enhancements with our newly improved and secured
webmail.
Note: it will not cost you anything to upgrade your webmail.
—-Copyright C 1997-2011 Webmail Technical Services!. All rights
reserved—–
Waypoint Winter Hours
Waypoint hours have changed for the Winter. Please check here for the changes.
NEW MAIL SERVER IS LIVE
EMAIL SERVER CHANGES PLEASE READ
Please click on the link below to read how to change the settings on your email client (Outlook Express, Outlook, Windows Mail, Windows Live Mail, Thunderbird, Apple Mail). This also affects customers who are using Gmail to fetch Waypoint Email.
How to change the settings on your computer to connect to the new server.
Please read this post for more information regarding the server roll out.
Questions? Call today for more information 360-385-6003
A few tips for using Excel shortcuts from our friends over at Yahoo.
Excel shortcuts at Yahoo Blogs
And another from our good friend Bill S.
Excel Shortcuts You Probably Didn’t Know
Curious?
Want to know just how much spam is actually getting blocked and rejected by us? Check Guardian or Gateway to see our spam filters at work!
Around Town
New events for this weekend highlighted on this page. Head on over here to check it out.
URGENT ATTENTION TO ALL WAYPOINT CUSTOMERS
IMPORTANT
Just a reminder to all email users that the phishing emails are still floating around. Waypoint will NEVER send you an email asking you to reset your email settings. This is always done only at your request and via phone or in person. If you receive an email like this please delete it right away and also clear it from your “Deleted Items” folder. We do apologize for this continued inconvenience and are working hard and catching them all before they arrive in your inbox.
Welcome to the new Waypoint Website!
Please look around and get a feel for the new layout. We will welcome all feedback and suggestions you may have. If you want to have something included send us an idea here and we will happily read them and if they are something that everyone could use then we will certainly add it. Thanks for being a patron of Waypoint.
PHISHING
Follow this link about the current phishing emails that are circulating.
Waypoint Blog
Waypoint has started a blog that talks about a great many things related to computers, websites and more. Visit it here and see if anything helps.
Spring/Summer Hours Update
Our office hours will be changing for the Spring/Summer soon. Please Click here to view the current office hours.
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