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 Waypoint Office Info

Technical Support

Tech Support can be reached via e-mail at support@waypt.com Telephone:(360) 385-6003.

Tech Support is available Monday-Friday, 10:00 am to 5:30. Tech Support is closed Satudays, Sundays & all scheduled holidays. Customers will be notified of any change in hours.

For Fastest Results Try to have these items ready:

  • Name Username & Password
  • Hardware Specifications (type of computer, modem, etc.)
  • Time the problem occurred
  • Nature of the problem?
  • All error messages

Additional Support Information

Tech Support may be closed due to unforeseen emergencies (i.e. weather conditions, earthquake). In the event of such emergencies, every effort will be made to notify customers of the reason for closure and anticipated time of reopening. If a solution to the problem can't be found in one day, customers will be notified via e-mail or phone of estimated time of recovery. Only an account holder can initiate a customer support call. Account holder will be notified 24 hrs prior to any planned system shutdown by e-mail.


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